Returns

Returns Policy

We are devoted to satisfying every customer of TV Tech, however we do understand that you may need to return goods to us occasionally. We have set out the rules that apply to returns so please read them carefully.

CHANGE OF MIND

If a customer is not satisfied with a purchase on our site, we are happy to offer a full refund on the price of the product returned within a 14 day cooling off period, as per the consumer rights directive

Should a customer have reason to return an item, they need to contact us to get a returns formĀ 

We will then email you with a return letter to accompany your item

All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly

The customer is responsible for the shipping costs involved in returning the order to us

Refunds will only be paid on the same card/account used to place the order and are for the value of the goods

Customers must complete the Returns Form within ten days of placing the order and goods must be returned to us within five days of filling out this form

Items returned within 30 days of delivery will be issued a credit note

FAULTY GOODS

If you should find that your goods are faulty on arrival or go faulty during the warranty period, you are entitled to a replacement

Should a customer have reason to return an item, they need to complete the aforementioned returns form

We will then email you with a return letter to accompany your item

All returns must be accompanied with a copy of our returns form to facilitate the processing of the return

On receiving the faulty item(s), TV Tech will then send out the replacement – normally within 3 working days

Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit

Customers must inform us with 3 days of receiving a parcel if there is an item missing

TERMS & CONDITIONS

All returns should be sent to the Returns Address at the top of page

Customers can only call in person once they complete the Returns Form and have received confirmation

Damaged Goods

Please check all goods before signing for Parcels !